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Torrid Insider Terms & Conditions

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Any Torrid customer age 13* or older may enroll in the divastyle program (the "Program"). Enrolled customers must present their divastyle card or number at the time of purchase for purchase to qualify towards the Program. Employees of Hot Topic, Inc. (referred to herein as "we", "our" and "us") are ineligible for divastyle membership.

Rewards and Offers
To be eligible for divastyle rewards and offers, you must be a Member. To become a "Member", you must enroll in the Program and earn a cumulative total of 250 or more points at any participating Torrid store or at As a Member, you receive a 5% discount on all eligible purchases for 12 months beginning on the day you become a Member (the "Membership Period") when you present your divastyle card or number at the time of purchase. Within the last 60 days of each Membership Period, you must earn an additional 250 points in order to maintain your status as a Member for the next 12-month Membership Period, or your membership and rewards will expire. Divastyle rewards and offers, including the 5% discount reward, do not apply towards the purchase of gift cards unless specified otherwise in any promotion. All divastyle offers may be subject to additional terms and conditions. For information on how to accumulate points, please see the FAQs for the Program. These FAQs are available at and are also incorporated herein.

General Conditions
Your enrollment in the Program constitutes your agreement to these Terms and Conditions. We reserve the right to cancel or modify the Program and these Terms and Conditions, including the FAQs, at any time and without notice. Current Terms and Conditions can be readily accessed at and in each of our stores, or a copy can be requested by calling 866-867-7431. Your divastyle membership is non-transferable. We reserve the right to exclude individuals from the Program. It is your sole responsibility to notify us of any changes to your divastyle account information. We are not liable for any errors or omissions that may occur in connection with the maintenance of the divastyle account information or other matters related to divastyle accounts, including the calculations of divastyle rewards.

Mobile Terms and Conditions
Torrid, Inc. ("Torrid", "we," "us," or "our") is pleased to offer mobile communication services to help you get the latest information about events, offers, and promotions that we offer. You may opt-in to our mobile communications service to receive mobile text messages ("Texts") from our "SMS Service" and to receive voice calls ("Calls") from us, including by texting JOIN to 86742. If you elect to receive such Texts and Calls, we may send you, from time to time, alerts for special events, special offers, discount codes, or other communications that we believe may interest you, via text (SMS) messages or voice calls, which we may make or send through various means, such as manually dialed, autodialed or prerecorded means, to your mobile phone. (The SMS service and our voice call services to your mobile phone are collectively referenced as the "Torrid Mobile"). You may opt-out of Torrid Mobile at any time by texting STOP to 86742.
By electing to receive text messages or voice calls from us to your mobile phone, you are agreeing to these Torrid Mobile - Terms & Conditions. Among other things, you consent to being contacted by or on behalf of Torrid by text message or by voice calls to the mobile phone number(s) you provide or indicate, for any purpose (including sales, marketing, and promotional offers), by any means (including an automatic dialing system or prerecorded calls) regardless of whether the number(s) you provide is listed on the federal Do-Not-Call Registry or any state equivalent. Note that your consent is not required for you to buy any goods or services from us.

  1. Managing the SMS Service
    1. To Unsubscribe or Cancel. If you wish to stop receiving text messages from us, text STOP via your mobile phone to 86742 if you wish to cancel all text message alerts. Any request to cancel or unsubscribe from text messages may take up to 48 hours to be processed. 
    2. For Help. For additional information or assistance regarding our SMS Service, please contact us at or 1-800-892-8674 or text HELP to 86742. 


  1. Wireless Service Providers.
    1. Our Torrid Mobile services are available only to our customers who have a registered, active mobile phone that is enabled for text messaging. They are available for most mobile phones from most U.S. wireless service providers. United States participating carriers include:
    2. Alltel, Appalachian Wireless, AT&T, Bluegrass Wireless, Boost, Boost Unlimited, Cellcom, Cellular South, Cellular One of East Central Illinois, Centennial Wireless, Cincinnati Bell, Cingular, Cricket Communications, Dobson, Immix, Nextel , nTelos, Revol, Sprint, T-Mobile, Unicel (Rural Cellular), US Cellular, Verizon, Virgin Mobile US, West Central Wireless. This list may be updated from time to time and additional carriers may be added. 
      Torrid Mobile is only available to residents of the continental U.S. , Alaska, Hawaii and U.S. territories. 

    3. Viewing site content via WAP (Wireless Application Protocol) requires interactive mobile devices capable of viewing WML (Wireless Markup Language). 
    4. You agree to provide a valid mobile phone number that you are authorized to use. 
    5. If you enroll with Torrid Mobile, we may send any text messages through your wireless service provider in order to deliver them to you. You agree that your wireless service provider is acting as your agent in this capacity. 
    6. We do not charge a fee to participate in our Torrid Mobile services. However, you acknowledge and agree that your wireless service provider may charge you for sending or receiving text messages as part of the SMS Service and/or there may be additional charges from your wireless providers that may apply. You should check with your wireless service provider for text message and data rates. You will be solely responsible for any fees charged by your mobile carrier for any and all Texts that you send to, or receive from, us. Message frequency varies, but we expect to send you up to 1 promotional text message per week. 
    7. The SMS Service will be discontinued to you if you change wireless service providers or if your wireless service is deactivated for the mobile phone number you provide us. You will need to re-activate the SMS Service in those situations if you wish to continue receiving text message alerts from us. 
  1. Delivery of Text Messages. 
    1. We may use an automatic dialing system to deliver text messages to you.   The Federal Communications Commission defines an "automatic telephone dialing system" or autodialer as equipment that has the capacity to store or produce telephone numbers to be called and to call such numbers. 47 C.F.R. § 64.1200. 
    2. The SMS Service may not be encrypted and our text messages to you may include personal or confidential information about you, such as your account activity or status. You agree to protect your mobile phone or mobile device that receives information through the SMS Service and not to let any unauthorized person have access to the information we provide to you through the SMS Service. 
    3. The information in any text message may be subject to certain time lags and/or delays. We will not be liable for any delays in the receipt of any text messages, as delivery is subject to effective transmission from your mobile service operator. 


  1. Privacy.
    1. Torrid is committed to your privacy. Our Privacy Policy can be found at By providing us with your mobile phone number, you acknowledge that data we collect from you in connection with the Torrid Mobile services are subject to our applicable Privacy Policy. 
    2. Data obtained from you in connection with our Torrid Mobile services may include your mobile phone number, your carrier's name, and the date, time and content of your text messages to us, as well as other information that you provide. 
    3. You will never receive a text message from us that asks you to send any sensitive personal or financial information such as your Social Security number. If you ever receive such a request for sensitive or personal information, do not respond to the message and call us at or 1-800-892-8674 to report the incident. 

  1. Torrid is not responsible for incomplete, lost, late, damaged, illegible or misdirected email or Texts or for any technical problems, malfunctions of any telephone lines, computer systems, servers, providers, hardware/software, lost or unavailable network connections or failed, incomplete, garbled or delayed computer transmission or any combination thereof. Torrid is not responsible for any liability for damage to any computer system resulting from participation in or accessing or downloading information in connection with Torrid Mobile. THE Torrid MOBILE SERVICES ARE PROVIDED ON AN "AS IS" BASIS, AND WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, AND ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY DISCLAIMED. WE WILL NOT BE LIABLE FOR LOSSES OR DAMAGES CAUSED IN WHOLE OR IN PART BY YOUR ACTIONS OR OMISSIONS THAT RESULT IN ANY DISCLOSURE OF YOUR ACCOUNT INFORMATION TO THIRD PARTIES. ALSO, NOTHING ABOUT OUR Torrid MOBILE SERVICES CREATES ANY NEW OR DIFFERENT LIABILITY FOR US BEYOND WHAT IS ALREADY APPLICABLE UNDER OUR APPLICABLE WEBSITE'S TERMS OF USE OR THE TERMS OF USE OF ANY OF OUR LOYALTY PROGRAMS IN WHICH YOU PARTICIPATE. 
  2. You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, cost and expenses (including reasonable attorney's fees) arising from your provision of a mobile phone number that is not your own or your violation of any applicable federal, state, or local law, rule, regulation or ordinance, and arising from your use of Torrid Mobile services. Your obligations under this paragraph shall survive even after you unsubscribe from receiving text messages or calls from us or after we terminate Torrid Mobile services or these Torrid Mobile - Terms & Conditions. 
  1. We reserve the right to terminate Torrid Mobile services, in whole or in part, at any time without notice. 

These Torrid Mobile - Terms & Conditions are in addition to, and do not supersede or replace, any other agreements applicable to the Terms of Use of our applicable web site(s) posted at Any such other agreements applicable to your participation in the Terms of Use of our applicable web site(s) also apply to you and your use of our Torrid Mobile services.

Privacy Statement
We share your personally identifiable information (including divastyle membership information) with third parties as described in our Privacy Policy, which is available at and in each of our stores, or a copy can be requested by calling 866-867-7431. Please review our Privacy Policy for a full description of our privacy practices. Except with respect to sharing your information for divastatus credit card prescreening, we provide you the opportunity to opt out of our sharing this information with third parties for their marketing purposes. If you would like to opt out of that sharing, you may do so by calling Torrid Customer Service at 866-867-7431.

* If you are a minor, your parent or legal guardian must enroll personally on your behalf.

Revised October 16, 2013