- All clearance items purchased on Torrid.com are final sales and cannot be exchanged or returned.
- Merchandise cannot be returned if washed or worn and must be in original packaging.
- For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, panties, lingerie sets, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund.
- Exchanges/returns must be initiated within 60 days of the purchase date listed on the front of this receipt. Torrid items sell quickly, so contact us as soon as possible to make exchanges.
- Allow 2-4 weeks for processing exchanges/returns.
- You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Torrid is not responsible for lost or damaged packages.
- Merchandise purchased with a credit card or gift card can be exchanged or returned at your local Torrid store if you have the receipt.
- If you purchased through a third party, your exchange or return can only be made by mail. Please contact Customer Service for further instructions.
- Sorry, we're unable to process third party returns within our stores.