Free Shipping and Returns to Stores

Shipping

FAQs

Q: Can I ship online orders to my local store? TOP OF PAGE A: Yes. And the best part about it is it's free.

Here's how it works: shop Torrid.com, select "Ship to Store" during checkout, select your preferred store, and complete checkout. You'll get an email confirmation of your "Ship to Store" purchase with instructions on when to pick up your order. Once your shipment arrives in up to 14 days (up to 21 days in AK/PR), we'll send you an email to let you know your package is ready for pick up. If you haven't heard from us within that time period, please call customer service at 1.866.867.7431 and let us know.

Q: Where does Torrid ship?TOP OF PAGE A: Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here.

Q: Do you ship to P.O. Boxes?TOP OF PAGE A: No.

Q: Will I be charged shipping if I only purchase a gift card?TOP OF PAGE A: No, if the order contains a gift card only, and is shipping to a U.S address, the shipping fee will be waived. All gift card orders going to U.S address are shipped via ground delivery.

Please note: All gift card orders are shipped via Standard shipping. If you'd like your gift cards sent with faster shipping, there will be an additional fee.

Q: I haven't received my item. Who should I contact?TOP OF PAGE A: All orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Don't forget to allow 1-2 business days for order processing. If you still think your order is missing, the Torrid.com Customer Service team is available by phone at 1.866.867.7431 or +1.626.709.1188 internationally.

Q: Why doesn't the FexEd or USPS web site recognize the tracking number for an order I placed?TOP OF PAGE A: Once you receive a shipping confirmation email, tracking information may take 1-2 days to update from the time of shipping initiation. Orders shipped via standard shipping are delivered via US Postal Service and can be tracked on Fedex.com or USPS.com.

Q: How will you notify me if there is a problem with my order?TOP OF PAGE A: All order communication is done via email, so it's important that your email address is accurate and current.