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Payments

FAQs

Q: What types of payment do you accept?TOP OF PAGE A: Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, cashier's check, money order, PayPal or store credit.

Please note: Torrid.com does not accept personal checks, cash or paper gift certificates as payment.

Q: Why does my bank statement show two entries for the same order? Was I charged twice?TOP OF PAGE A: If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction.

Q: How do I check the balance of my gift card?TOP OF PAGE A: To protect your information, you must call Torrid Customer Service to check your balance. Call 1.866.867.7431, Monday - Friday from 6:00 a.m. to 7:00 p.m. and Saturday from 7:00 a.m. to 5:00 p.m., PST. Internationally, please phone +1.626.709.1188.

Q: Can I use more than one gift card on my purchase?TOP OF PAGE A: Yes! To pay for an order with up to three Torrid gift cards, simply enter your gift card numbers at checkout. To pay with more than three gift cards, phone a Torrid Customer Service Representative at 1.866.867.7431. Internationally, please phone +1.626.709.1188.

Q: Will I be charged shipping if I only purchase a gift card?TOP OF PAGE A: No. The website will show a shipping charge for all orders; however, if the order contains only gift cards, and is shipping to a U.S. address, the shipping fee will be removed once the order ships. All gift card orders going to a U.S. address are shipped via FedEx Ground/Home Delivery.

Q: Can I use a Hot Topic gift card?TOP OF PAGE A: No. Hot Topic gift cards cannot be used to buy Torrid merchandise.

Q: Do I have to pay tax on my purchase?TOP OF PAGE A: Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may differ slightly from the total charged, usually by no more than a few cents.

Q: What is a "Verbal Authorization" and why do you need one for my order to ship?TOP OF PAGE A: A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an email requesting a verbal authorization, please give us a call at 1.866.867.7431 so we can get your order on its way. Internationally, please phone +1.626.709.1188.

Q: How do I pay by cashier's check or money order?TOP OF PAGE A: It's easy! Once you've decided on everything you want to purchase, call us at 1.866.867.7431 during business hours. We will provide you with an order number, total dollar amount and payment address. Internationally, please phone +1.626.709.1188.

Please note: We will fill your order and hold the package until we receive payment. Payment must be received within 10 business days or the order will be canceled.

PLEASE DO NOT SEND A CASHIER'S CHECK OR MONEY ORDER WITHOUT FIRST CALLING TO PLACE AN ORDER. We will not be able to process any orders that are not called in prior to receipt of a cashier's check or money order.

Q: If I use a cashier's check or money order, when will my package be shipped?TOP OF PAGE A: Your package will be shipped upon receipt of your cashier's check or money order. Please keep this in mind when selecting your shipping method. As with all orders, please allow 1-2 business days for order processing.

Q: How do I pay with PayPal on Torrid.com? TOP OF PAGE A: At checkout, you can select PayPal as a payment option.

Q: Can I split the payment for my order between PayPal and another form of payment?TOP OF PAGE A: Sorry, no. If you are using PayPal, you will not be able to use any other form of payment on that order.

Q: How do I return or exchange something if I have paid with PayPal?TOP OF PAGE A: As with any return or exchange, you must contact Torrid Customer Service and they will help you through the process. Click here to view our Return/Exchange policy.

Please note: If you have used PayPal to pay for your purchase on Torrid.com, you cannot return or exchange that item at a local Torrid store.

Q: If I am using PayPal, can I still choose to have it shipped to a different address than my billing address? TOP OF PAGE A: You may choose a different shipping address for your order, however, the billing address on your PayPal account must match the billing address on your Torrid.com order. If you choose to use PayPal Express, your billing address will be imported automatically.

Q: Why isn't my PayPal payment going through?TOP OF PAGE A: Check to see that the billing addresses for your Torrid.com order and your PayPal account match. If they do, check the rest of your PayPal account information for errors, including your current balance.

Q: Do I have to have a Torrid.com account to use PayPal as a payment? TOP OF PAGE A: No, you can use PayPal as a payment option without having an account. However, creating a Torrid.com account allows you to store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.

Please note: The billing addresses on your Torrid.com and PayPal accounts must match for your order to be processed when you are paying with PayPal.

Q: Can I use PayPal at my local Torrid store? TOP OF PAGE A: Sorry, no. PayPal is only available for Torrid.com purchases.

Q: Can I return an item purchased online to a Torrid store if I paid for it with PayPal or a Military Star Card? TOP OF PAGE A: No. Purchases paid by Paypal or Military Star Cards can only be returned to Torrid.com directly. Please contact Customer Service at 866-867-7431 to return/exchange your item(s) or by mail using our Self-Serve Return Form.

Q: Can I pay with PayPal over the phone? TOP OF PAGE A: No, PayPal can only be accessed online, at checkout.

Q: Can I add items to my PayPal order once I submit it? TOP OF PAGE A: Sorry, you cannot add items or make changes once you submit your PayPal order. Please contact Torrid Customer Service if you have any questions about your order.

Q: I live outside of the United States, can I use PayPal on my international order? TOP OF PAGE A: We're sorry, we do not accept PayPal on International Orders at this time.