Free Shipping and Returns to Stores

Customer Service

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DID YOU KNOW THAT YOU CAN...

  • Check your Order Status here
  • Find out about shipping cost here
  • Find out how to return or exchange something here
  • Read our Return Policy here
  • Read about our Payment Methods here
  • Find out about your bank statement entries here
  • Make a Torrid Credit Card (TCC) payment here
  • Email us for additional information here

OR CALL CUSTOMER SERVICE

  • U.S.: 1.866.867.7431
  • CANADA: 1.855.847.9444
  • INTERNATIONAL: +1.626.709.1188
  • Hours: Monday - Friday 6 a.m. - 7 p.m. PT, Saturday & Sunday 7 a.m. - 5 p.m. PT
  • Have a Torrid Credit Card question? Call 1.800.853.2921 (TDD/TTY 1.800.695.1788)